Refund policy
Last updated: 21 August 2026
Christ Cornerstone Co. wants you to be genuinely happy with your order. Because every item is printed and made specifically for you after you order, our policy works a little differently from a typical retail return policy — please read the details below.
No Returns or Exchanges for Sizing
Every garment is printed and made specifically for your order, so we're not able to accept returns or exchanges for incorrect sizing. Please check our size guide carefully before you order.
What We Do Cover
We will replace or refund your item if it arrives with:
- A printing fault — misalignment, cracking, or wrong colours
- Damage that happened in shipping
- The wrong item or size sent (our error, not a sizing choice)
- A product that is materially different from its description on the product page
No Need to Post Anything Back
You won't need to post anything back to us. Just send us a photo and we'll sort out a replacement or a refund.
How to Request a Replacement or Refund
Email us at christcornerstoneco@outlook.com within 30 days of delivery with your order number and clear photos of the issue. We reply to everything, usually within two business days.
Lost Parcels
If your tracking shows your parcel as delivered but you can't find it, please check with neighbours and your local delivery depot first — many parcels marked delivered turn up within 48 hours. If it still hasn't turned up after that, contact us and we'll investigate with the carrier.
Cancellations
Orders can be cancelled before production begins, which is usually within a few hours of ordering. Once printing has started, we're unfortunately not able to cancel or change the order, since it's already being made specifically for you.
Contact
Questions about a replacement or refund? Email christcornerstoneco@outlook.com and we'll help.